03/19/19 15:21 PM  

Password - Password reset - forgot/incorrect password | RingCentral Online Account

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SummaryIf you forgot your password, or you are prompted that the password you entered is incorrect, you can reset the password for your RingCentral online account. Follow the instructions below.


Forgot password, or password incorrect - How to reset my password 

1. Click the reset your password link.
click reset password

NOTE:  You will need to specify your Extension Number if there are two (2) or more Administrators on your RingCentral account to avoid confusion from resetting a different User account.


2. An email will be sent to the Email Address that was set on your extension.

email sent
3. Go to your email account, and open the RingCentral notification email (from: service@ringcentral.com) in your Inbox. 

NOTE: If you are unable to find the email in your inbox, look for it in the Spam folder.

4. Click the Reset Your Password button, or the link on the email to reset your password.

reset password email

5. Set your New Password. Click Save.

enter new password

NOTE: Your new password must comply with RingCentral's Password Criteria: 
• One (1) letter
• One (1) number
• One (1) special character (!, @, #, $, %, ^, &, * , .) or One (1) uppercase letter
• At least eight (8) characters with a maximum of 32 characters.
• No repeating or sequential characters/numbers



1. What should I do if my email address is incorrect? 
• Ensure that you enter your correct direct number or extension.
• If you cannot access your email address, you may call support to change your email address. You will need to answer the security questions for account verification. If you are able to answer the questions, your email will be updated and you may follow the "Reset Password" steps.

2. What if I cannot verify my account?

• If you are a RingCentral Account Administrator and you are unable to remember the answer to your RingCentral account's security questions, you need to submit a Credit Card Authorization Form (CCAF).
• If you are a non-Admin User, contact your account administrator to reset your password and to update the email address on your account.


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