03/21/19 20:34 PM  

Difference Between Call Queue Group and Ring Group | RingCentral

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SummaryA Call Queue group is a group of Users which receive calls to be answered by the next available member of the group. A Ring Group is a group of forwarding numbers within an extension that ring when the hosted extension rings.
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Difference between Call Queue group and Ring Group


RingCentral provides 2 options to direct calls to a group depending on your needs.
 

 AdvantagesLimitations
Ring Group
 1. Control where calls go, in what order and for how long
 2. Granular timing control
 3. Reach numbers outside your system
 4. Disable/enable devices on the fly
 
 1. No option to ring mobile apps
 2. No option for multiple call rotation
 3. No agent status checking
 4. No way for agents to discern Ring Group calls vs. direct calls
Call Queue
 1. Reach all RingCentral devices
 2. Hold a call even if all agents are busy
 3. Agent status check
 4. Overflow Call Queues
 5. Call differentiation
 
 1. No granular device control
 2. No native support for external numbers
 3. No option to temporarily disable agents

 

Call Queue group

A Call Queue group is a group of Users which receive queue calls to be answered by the next available member of the group. This is useful when you are expecting several calls to be coming to a direct number.

Creating a Call Queue group is beneficial if for example, you have a group of IT support agents that need to answer queue calls coming into your support line.


See Also

Setting Up a Call Queue group


Ring Group

A Ring Group is a group of forwarding numbers within an extension that ring when the hosted extension rings. 

You can set up a Ring Group if you will be going out of town for a few days and would like the receptionist to receive the calls made to your direct number. See User: Configure Call Forwarding to learn how you can list the receptionist under the Call Handling & Forwarding section on the RingCentral Online account so that the receptionist's phone will ring when someone calls your number.


See Also​

Admin: Configure a User's Call Forwarding ​
 

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