Polycom VVX Series | Firmware Update 18.104.22.1689
|Polycom Model||Old Firmware||New Firmware|
A firmware upgrade for Polycom VVX phones will be rolled out from July 19 to July 25, 2018
, during scheduled maintenance windows (11pm to 3am Pacific time
). The account administrator will receive an email from RingCentral informing them the specific schedule within these dates.
NOTE: Phone services may be affected during the maintenance window. If a user is on the phone at this time, the call may get disconnected.
During the scheduled firmware update, whenever a user reboots their Polycom VVX phone, or when the phone loses connectivity, it will re-register with the RingCentral servers, and then download and install the new firmware.
Phone stuck in rebooting after losing power
- This is due to the firmware upgrade. Please do not interrupt the upgrade process.
- It is important to allow the firmware upgrade process to complete. Unplugging the phone will interrupt it while it is in progress.
- The update process may take up to 30 minutes, depending on network speed and availability.NOTE
: This will only occur when the Polycom VVX phone is rebooted/lose power, and it is running in the older firmware version.
Identifying the phone's firmware version
Please check Menu > Settings > Status > Platform > Application > Main