Set Up Call Handling | Business Hours | Audio While Connecting
Only Account Administrators
or a Call Queue Manager
can set up and configure call queues.
Callers will hear the selected music whenever the connection to the call queue takes more than a moment to complete.
1. Under the Admin Portal
, go to Phone System
and then click Groups
. On the Group's List, select the Call Queue group that you wish to modify. Click Greeting & Hold Music
2. Under Business Hours
> Audio While Connecting
, tick the checkbox of Enable
option for this feature to take effect.
The audio you set in this section is what the callers will hear while waiting for their call to be answered in a call queue.
1. Click Edit
2. Choose from any of the following options:a.
will let you upload your own audio file. Click Browse
and select your audio.NOTE:
Recommended audio file formats are CCITT u-Law (G711a), 8kHz, 8 bit, mono. The allowed .mp3 formats are PCM, 8kHz, 16 bit, mono. It is recommended to use either .wav or .mp3 audio file formats, otherwise it will not work correctly.
3. Click Done.
This feature interrupts the selected music while connecting every so often to play a preset or a custom announcement like a commercial. If you choose an interrupt time, you can then choose a standard interrupt prompt or record then upload your own custom prompt. You may also disable or set it to play only when the music ends.
1. Go to Interrupt Audio
2. Select how often the audio will be interrupted by a prompt from the drop-down list. NOTE:
If you select Never, your callers will only hear the audio that you have selected
until a User picks up their call. If an interrupt time is selected, continue below.
If an interrupt time is selected: