Set Up Call Handling | Business Hours | Hold Music
NOTE: Only Account Administrators or a Call Queue Manager can set up and configure call queues.
1. Under the Admin Portal
, go to Phone System
and then click Groups
. On the Group's List, select the Call Queue group that you wish to modify. Click Greeting & Hold Music
2. Under Business Hours
> Hold Music
, tick the checkbox of Enable
option for this feature to take effect.
3. The audio you set in this section is what the callers will hear whenever you put a call on hold. Click Edit
4. Choose from any of the following options:a.
will let you upload your own audio file. Click Browse
and select your audio.NOTE:
Recommended audio file formats are CCITT u-Law (G711a), 8kHz, 8 bit, mono. The allowed .mp3 formats are PCM, 8kHz, 16 bit, mono. It is recommended to use either .wav or .mp3 audio file formats, otherwise it will not work correctly.
5. Click Done.