01/26/19 00:45 AM  

Call Queue - Set Up Call Handling | Business Hours | Hold Music | RingCentral

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SummaryThis article provides information on configuring the hold music setting during call queue hours. Select the music you wish to use when callers are placed on hold. You can also upload a custom recording. Callers will hear the selected music whenever the call is on hold.

Set Up Call Handling | Business Hours | Hold Music


NOTE: Only Account Administrators or a Call Queue Manager can set up and configure call queues.

1. Under the Admin Portal, go to Phone System and then click Groups. On the Group's List, select the Call Queue group that you wish to modify. Click Greeting & Hold Music

hold music

2. Under Business Hours Hold Music, tick the checkbox of Enable option for this feature to take effect. 

enable hold music

3. The audio you set in this section is what the callers will hear whenever you put a call on hold. Click Edit to change.

click edit

4. Choose from any of the following options:

a. Ring Tones
b. Music
c. Custom

select audio

Selecting Custom will let you upload your own audio file. Click Browse and select your audio.

browse - done

NOTE: Recommended audio file formats are CCITT u-Law (G711a), 8kHz, 8 bit, mono. The allowed .mp3 formats are PCM, 8kHz, 16 bit, mono. It is recommended to use either .wav or .mp3 audio file formats, otherwise it will not work correctly.

5. Click Done.


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