06/27/19 17:08 PM  

RingCentral App - Mobile - Presence Status

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SummaryPresence allows RingCentral App Users to know the extension status of their colleagues. This article discusses the Presence appearance of Users on the RingCentral App on iOS and Android devices,when they are away from their desk, in a meeting, or in an active call on the RingCentral Phone.
Details

 

RingCentral App Presence Status in iOS and Android


Your Presence state will be set automatically, but can also be changed manually.
 

Functionality and Meaning of each Presence state

Available 

available - solid green

• User is currently active in the app and available to communicate via RingCentral App Mobile messaging or by phone.

• If the User manually changes their state to "Available", it will override other Presence states, such as "Busy". This allows the User to appear as online manually and show others they are available and free to communicate.

Offline/Invisible

offline/invisible - solid gray

Offline: User is not connected to the app or has become inactive(15 mins or more).

Invisible: User has turned OFF their Presence status manually (same as Offline to other Users). 

• This feature is to allow Users to “opt-out” of showing their Presence state. 
• Users can turn this setting OFF by selecting Available or Do Not Disturb.

Do Not Disturb 

Do not disturb- Red with white line

• DND is a manual-only state. User does not want to be disturbed.

• All app notifications are blocked across mobile, desktop, and email.

• For RingCentral subscribers: DND setting will automatically send all RingCentral calls direct to voicemail.

Busy
(On a call or In a meeting)

busy - solid red

User is Busy on a RingCentral phone call or in a RingCentral Meeting.

NOTEs: 
• This Presence Status will be available on all endpoints: RingCentral App, RingCentral Phone, RingCentral Deskphone.
• Busy Presence is ONLY available to RingCentral subscribers. 

 

Manual Presence Setting


Users can manually change their Presence state by tapping on the Pencil icon and selecting the preferred Presence options.

To access on iOS: Tap your Profile picture > Share Status.
To access on Android: Tap the Hamburger icon > Share Status.

 rc app mobile change status

 

Share Custom Status


Tap Share Status if you want to enter a customized status or select from one of the default statuses.

rc app mobile share custom status


Related Articles:

RingCentral App - Unified Presence Overview
RingCentral App - Presence for Free Users

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