08/15/18 22:51 PM  

RingCentral Limited Extension | Add a Limited Extension

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SummaryRingCentral limited extension is an extension offered with a lower price and a limited feature set compared to a full extension. Follow the steps below to add a limited extension.


Add a Limited Extension

NOTE: Before proceeding with the steps below make sure that you are already logged in the RingCentral Online Account as an Administrator.


1. On the the Admin Portal, go to Phone System, then click Group(s) / Other(s).

2. Click the Others tab.

3. Click the drop-down arrow next to New Message-Only Extension, then select New Limited Extension.

4. Select a Location, then click Next.

5. You will now select a device to purchase for your Limited Extension. You can select from a Recently Bought phone, a new Desktop Phone or select the Other Phones tab if you already have a device. Click the device that you have selected, then click Add to Cart.

6. Specify the Quantity (QTY) of your order, then click Next. To delete and change your device, click on the Trash bin User-added image icon.

7. You can either assign existing or new numbers to selected devices.

Use an Existing Number from your account
Purchase a New Number for your account 

Use an Existing Number from your account

You can select any non-Toll-Free number assigned to either your Company Auto-Receptionist or Special Extensions on your account.

Purchase a New Number for your account 

You can purchase a Phone number to be assigned to this phone.

Select the State and Area Code of the preferred number.

8. Tick the checkbox on the device where you want to assign the number, then click Assign to Selected

9. The phone number is assigned to the device. Click Next

10. Specify the Shipping Address.

You can select a Shipping Address from the drop-down list, or you can add a New Shipping Address by clicking New.

NOTE: To make corrections on any address on the list, click Edit

If you click New, you will see a pop-up box where you can enter a new Shipping Address, and tick the checkbox to save the address on your list for future use.

Click the Add button to proceed.

11. Tick the checkbox on the device where you want to assign the Shipping Address, then click Create Shipping Group.

12. The Shipping Address is assigned to the device that you ordered. Click Next to proceed. 

13. The Order Confirmation screen will show you the summary of your order with the taxes, fees, and other charges. Tick the checkbox to acknowledge and accept the charges, and then click on Next.

NOTE: RingCentral has set limits on the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.

14. Click Print to get a hard copy of the receipt, or click Done to close the window.

Proceed to RingCentral Limited Extension | Assign a Limited Extension to learn how you can assign the newly created Limited Extension.

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