This article compares which needs are addressed by RingCentral Contact Center and RingCentral Office. Click on the links below to learn more about RingCentral Contact Center and RingCentral Office features.
What is RingCentral Contact Center?
RingCentral Contact Center omnichannel solution lets customers contact your company on the communication channel of their choice while giving agents ready access to the data needed to solve problems quickly and efficiently. With powerful administrative tools and a simple drag-and-drop development environment, RingCentral Contact Center offers different products and plans that dramatically improve the overall call center experience.
RingCentral Office gives your business everything you need to streamline your operations with unified communications. With a cloud-based phone system, you can configure multi-level IVRs and custom call queues and departments. Empower your employees to work anywhere with their own devices using RingCentral Desktop apps, mobile apps. RingCentral Office connects your office, remote and mobile employees under one phone system, regardless of their location.