06/11/19 22:36 PM  

Users - How to Enable, Disable, Delete | RingCentral

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SummaryThis article demonstrates how Account Administrators can enable, disable, or delete a User or Extension.
Details

 

How to Enable, Disable, and or Delete a User or Extension?


Here are possible scenarios when you need to enable, disable or delete a User/Extension:


• Enable a newly added or a previously disabled User/Extension.

• An Account Administrator may disable an Extension's access temporarily when the employee leaves the company.

• Delete a disabled User/Extension that will no longer be in use.


Check the following sections for more information. You should be logged in as an Administrator to the RingCentral Online account to be able to enable, disable or delete a User or Extension.
 

Enable a User/Extension
Disable a User/Extension
Delete a User/Extension 
Delete a User/Extension assigned as an Operator Extension
What happens after the User/Extension has been deleted

 

How do I enable a User/Extension


1. Go to Admin Portal > Users > User list > Users With Extensions.


2. A User or Extension that has been disabled shows a Red X User-added image on its Status. To enable a disabled User, click Enable. When the User is enabled, it should show a Green Check User-added image on its status.
 

Extension Disabled - Enable

 

How do I disable a User/Extension


Account Administrators can temporarily disable a User's access if an employee goes on vacation or when an employee is leaving the company. Disabled Users will not be able to make and receive calls, access their account online or use mobile applications.

NOTE: You can also permanently delete a User.


1. Go to Admin Portal > Users > User list > Users With Extensions.


2. Click the name of the User or Extension that needs to be disabled.


3. Click Disable.
 

Click Disable


5. Click Yes on the confirmation window.
 

Confirmation - Yes


 

How do I delete a User/Extension


1. Go to Admin Portal > Users > User list > Users With Extensions.


2. Disable the User or Extension that needs to be deleted.


3. Click Delete.
 

Click Delete


4. Click Delete on the confirmation window.
 

Confirmation - Delete

 

How do I delete a User/Extension that is assigned as an Operator Extension


NOTE: Administrators need to assign a different User/Extension as the new Operator Extension before deleting the User/Extension. Make sure the User that will be assigned as the new Operator Extension has been already created. See Company Call Handling and Operator Extension - Set up for more information.


1. Go to Admin Portal > Phone System > Auto-Receptionist > General Settings > IVR Settings.

2. Scroll down and look for Zero Dialing. Click Select Extension.
 

Zero Dialing - Select Extension


3. Select the User that needs to be assigned as the new Operator Extension. Click Done.
 

Zero Dialing - Extension Selected - Done


4. Back to the IVR Settings, click Save.


5. Go to Admin Portal > Users > User list > Users With Extensions.


6. Disable the User or Extension that needs to be deleted.


7. Click Delete.
 

Click Delete


8. Click Delete on the confirmation window.
 

Confirmation - Delete

 

What happens after the User/Extension has been deleted


When a User or Extension assigned with a Direct Line (DL) gets deleted, the DL goes to Admin Portal > Phone System > Phone Numbers > Company and will be forwarded to the Auto-Receptionist until re-assigned.
 

Phone Numbers - Company


On the other hand, when a User/Extension assigned to a DigitalLine (DID) gets deleted, the DID and the associated phones will go to Admin Portal > Users > User list > Unassigned Extensions. The calls will get a message that "No one is available to take your call," and hang up.
 

User list - Unassigned Extensions



How to distinguish a Direct Line from a DigitalLine


A Direct Line shows up under Phones & Numbers > Numbers.
 

Direct Line


A Digital Line shows up under Phones & Numbers > Phones.
 

Digital Line



See Also

Groups - How to Enable, Disable, Delete

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