01/26/19 00:44 AM  

Call Log - Download Call Logs and Recorded Calls | RingCentral Online Account

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SummaryThis article describes the steps to download your call logs and recorded calls.

Call Log - Download Call Logs and Recorded Calls

You can download the Call Log in .xls format and the recorded calls in mp3 format from the Call Log page. The downloaded file will only contain the details of the filter you have selected.

Downloading the Call Log and recorded calls may take some time and may possibly time out. The Background Call Log feature makes it possible to avoid your downloads from timing out and lets you work in the background or switch to another page on your RingCentral Online account.

IMPORTANT: Call Support or your Account Manager to have Background Call Log feature feature enabled.

Follow the steps below to learn how you can download your Call Log.

1. Log in to your RingCentral account.

2. Click Call Log.

3. Click the Type of View — Simple or Detailed

4. Filter the information that you wish to include in the Call Log Report.

5. Click Download.

6. Call Log (xls) is selected by default.  Select what needs to be downloaded: Call Log or Recorded Calls or both (check both Call Log and Recorded Calls). If you select Recorded Calls (mp3), all call recordings will be downloaded. Click Download to save the file on your computer. 

NOTE: If Background Call Log feature is disabled, you will not be able to exit from the current window until the download gets completed. If the Backlog Call Log feature is enabled, a pop-up window will advise that your download has started and may take a while depending on the size of the file and internet connection. Click OK to close it.

See also: 
Call Log Overview
Call Log - Enable or Disable Call Log Delivery

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