Required: Administrator access with the following Administrator roles:
• Phone System Admin
• Super Admin
• Custom Roles with access to Phone System > Company Numbers & Info.
1. Go to Admin Portal > Phone System > Company Info > Caller ID Name.
2. Delete the Caller ID Name and leave the field empty for 48 hours.
IMPORTANT: Take note of the Date and Time when you cleared the Caller ID Name field and make sure to leave it blank for 48 hours. After 48 hours, you can go ahead and proceed to the next step.
3. After 48 hours, re-submit your preferred Caller ID Name. Go to Admin Portal > Phone System > Company Info > Caller ID Name, and enter your preferred Outbound Caller ID Name exactly the way how you want it to appear on Caller ID displays whenever an outbound call is made using your RingCentral local phone numbers. You can enter up to 15 characters (including spaces).
4. Click Save.
Your Company Outbound Caller ID Name (CNAM) should be active within 7 to 14 business days after submitting the request. If the updated Caller ID Name does not activate after 14 days, Contact RingCentral Support.