06/20/19 22:52 PM  

On-Demand Call Recording - Enable or Disable | RingCentral

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SummaryThis article provides information on how to enable or disable the on-demand call recording feature in the RingCentral Online Account. This feature is available to RingCentral Professional and all RingCentral Office plan subscribers.

On-Demand Call Recording enables Users to record calls at any time by pressing star 9 (*9) on a phone dial pad. Account Administrators can enable or disable this feature by following the steps below.


Enable or Disable On-Demand Call Recording 

1. Log in as an Administrator to the RingCentral Online account.

2. Go to Phone SystemAuto-Receptionist > Call Recording.

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3. The On-Demand Call Recording feature is Enabled by default.

Toggle switch to Disable or Enable the On-demand Call Recording feature, then click Save.

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IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording procedures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.


See Also:

RingCentral Call Recording Options
On-Demand Call Recording - Customize Announcement
On-Demand Call Recording - Initiate

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