03/20/19 18:13 PM  

On-Demand Call Recording - Enable or Disable | RingCentral

« Go Back


SummaryThis article provides information on how to enable or disable the on-demand call recording feature in the RingCentral Online Account.

On-Demand Call Recording enables Users to record calls at any time by pressing star 9 (*9) on a phone dial pad. This feature is enabled by default on ALL RingCentral Plans (excluding Fax plans). Account Administrators can enable or disable this feature by following the steps below.


Enable or Disable On-Demand Call Recording 

1. Log in as an Administrator to the RingCentral Online account.

2. Go to Phone SystemAuto-Receptionist > Call Recording.

auto receptionist. click call recording


3. The On-Demand Call Recording feature is Enabled by default.

Toggle switch to Enable or Disable On-demand Call Recording, then click Save.

Enable or Disable On-demand Call Recording, then click Save.

IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording procedures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.


See Also:

Call Recording Settings via RingCentral Online Account
On-Demand Call Recording - Customize Announcement | RingCentral
On-Demand Call Recording - Initiate | RingCentral 

Was this information helpful?

Tell us why and what can we do to improve this information