03/18/19 21:18 PM  

Automatic Call Recording - Enable or Disable | RingCentral

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SummaryThis article provides information on how to enable or disable the automatic call recording feature in the RingCentral Online Account.

Automatic Call Recording is a feature which enables RingCentral to automatically record all incoming or outgoing calls. The Automatic Call Recording feature is available for RingCentral Office Premium and Ultimate customers only. This feature is disabled by default. Administrators can enable this feature by following the steps below.


Enable or Disable Automatic Call Recording 

QUICK TIP: You may pause or mute the Automatic Call Recording to exclude sensitive information that will be included in the recording. 

Desk Phone - Press * and 9 to mute or resume the recording.
Softphone - Press the Record button to pause or re-start the recording.


1. Log in as an Administrator to the RingCentral Online account.

2. Go to Phone System > Auto-Receptionist > Call Recording.

auto receptionist. click call recording

3. Toggle switch to Enable or Disable Automatic Call Recording, then click Save.

Enable or Disable Automatic Call Recording, then click Save.

IMPORTANT: Certain laws require that your callers hear a call-recording notification before and after a call is recorded. As an administrator, you need to make sure your company's call recording procedures comply with all applicable laws and regulations. RingCentral is not responsible for your company's compliance.

Automatic call recording warning prompt

Continue to the next section to automatically record calls.

See Also:

Call Recording Settings via RingCentral Online Account
Automatic Call Recording - Set up Users and Groups to record | RingCentral 
Automatic Call Recording - Customize Announcement | RingCentral 
Automatic Call Recording - Additional Options | RingCentral 

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