02/12/19 21:49 PM  

Automatic Call Recording - Additional Options | RingCentral

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SummaryThis article provides information about the additional options you can configure in the Automatic Call Recording settings.

Automatic Call Recording is a feature which enables RingCentral to automatically record all incoming or outgoing calls. The Automatic Call Recording feature is available for RingCentral Office Premium and Ultimate customers only. This feature is disabled by default.


Additional Automatic Call Recording Options


1. Log in as an Administrator to your RingCentral Online Account.

2. Go to Phone System > Auto-Receptionist Call Recording.

auto receptionist. click call recording

3. There are 3 options for Automatic Call Recording:

select options for Automatic Call Recording


• Play periodic tones for outbound calls

Check/uncheck to enable/disable the injection of a short tone on the call to remind parties that the call is being recorded.

• Play Call Recording Announcement for Outbound Calls

Please use this option to enable playing call recording announcement to party answering the outbound call.

• Allow mute in auto call recording

Allows Users to mute sections of the call recording so that sensitive information is not captured. 

Desk Phone - Press * and 9 to mute or resume the recording.
Softphone - Press the Record button to pause or re-start the recording.

4. Click Save.

configure call recording - save settings2


See Also

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