01/30/19 17:55 PM  

Analytics Portal - Create Company Numbers Report | RingCentral

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SummaryThe Phone Number Report from the previous Historical Reports is now called the Company Numbers Report in the Analytics Portal. This report can be created from the Company Numbers section.
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How to Create a Company Numbers Report

The Company Numbers Report is previously called the Phone Number Report (from Historical Reports). This can be generated from the Analytics Portal > Company Numbers section.

IMPORTANT: All current Historical Report subscriptions will be automatically paused. In order to continue to receive reporting subscriptions, Users will need to enable subscriptions in the Analytics Portal. 


1. Go to Admin Portal > Analytics > Company Numbers.

2. Click the Calendar to set the date. You can select preset time periods or select Custom Ranges. Click Done to set.

Click Calendar icon

3. Click Numbers.

4. Set the filters for Company Numbers and/or Call Length, as needed.

5. Click Select KPIs, then select the preferred KPIs from the list. Click Done.  

Data will be shown below the Trend and Company Numbers sections once set.

TIP: Click Show KPIs description to learn more information about each metric on the list.


6. You can Download (click the Download button Download button) or Save (click the Save button Save button) your report. ​​​​​​ 


NOTE:

• Reports can be downloaded in PDF or Excel formats. The file can contain no more than 25,000 results and you will only receive partial data. Please consider narrowing your report criteria to receive a complete report.

• When saving a report, you can enter a new name or overwrite the report using the same name. Saved reports can be accessed from the left pane by clicking Company Numbers.

Company Numbers Reports list

• You can also Subscribe to reports. See Analytics Portal - Create Subscriptions | RingCentral for more information.


Other Reports you can generate

You can also create the following reports from the Analytics Portal:

• Queues Report
• Users Report
• Calls Report 
Calls for Company Numbers Report
• Device Status Report



See Also

Reports - Live Reports - Overview | RingCentral 
RingCentral Meetings - Dashboard Overview 
Reports - Quality of Service (QoS) - Overview | RingCentral 

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