How to resolve RingCentral Phone Plantronics Integration Disabled
Unable to use the Plantronics Integration feature with RingCentral Phone. User sees the message "Error: The application cannot connect to the Plantronics HUB which enables the call control features on the Plantronics audio device. Please install the Plantronics HUB software from www.plantronics.com."
A similar error message will be displayed in other specific use-cases listed below:
1) If integration was enabled previously but the application cannot communicate with HUB any longer.
2) If a user tries to enable integration and we cannot connect to HUB.
3) If a user uninstalls HUB while integration is enabled.
NOTE: You may go to RingCentral Phone - Download and Install Plantronics Hub for more information Plantronics HUB installation.
Install/Reinstall Plantronics Hub to enable Plantronics Headset integration with RingCentral Phone. Download Plantronics Hub