07/26/19 23:53 PM  

RingCentral Phone - Troubleshooting Plantronics Integration Disabled

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Article

 
SummaryThis article provides the troubleshooting steps to enable Plantronics Headset Integration with RingCentral Phone.
Details

How to resolve RingCentral Phone Plantronics Integration Disabled 


Issue:

Unable to use the Plantronics Integration feature with RingCentral Phone. User sees the message "Error: The application cannot connect to the Plantronics HUB which enables the call control features on the Plantronics audio device. Please install the Plantronics HUB software from www.plantronics.com."


Environment:

RingCentral Phone
Plantronics Hub
 

Causes:

A similar error message will be displayed in other specific use-cases listed below:

1) If integration was enabled previously but the application cannot communicate with HUB any longer. 
2) If a user tries to enable integration and we cannot connect to HUB. 
3) If a user uninstalls HUB while integration is enabled.

NOTE: You may go to RingCentral Phone - Download and Install Plantronics Hub for more information Plantronics HUB installation.

 

Solution:

Install/Reinstall Plantronics Hub to enable Plantronics Headset integration with RingCentral Phone. Download Plantronics Hub

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