08/31/18 20:32 PM  

RingCentral for Outlook - Call Logs

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SummaryThis article provides information on how to view call logs and call details using RingCentral for Outlook. RingCentral for Outlook provides seamless integration between your Microsoft Outlook and your RingCentral services. Improve your productivity by minimizing the number of applications you use to get everyday tasks done: calling, texting, and setting up meetings.


RingCentral for Outlook - Call Logs


Call Logs

The Call Log screen shows a list of all your calls in the last week. It is organized into two tabs. The “All” tab displays all your calls, while the “Missed” tab displays a list of calls that you missed. 

RC for Outlook - Call Log - Default view

The list displays the caller name, caller location and time of the call. The list of calls is sorted by time when the call was originated, with the newest calls on top.

The screen allows you to search for a call record. By entering a phone number or caller name in the search box, you can filter the call logs according to the search criteria you entered. 

A phone icon with an arrow indicates the direction of the call. A phone icon with arrow pointing to the right indicates an incoming call and arrow pointing to the left indicates an outgoing call.  

The RC for Outlook - Messages - More Infoicon on a given call record will allow you to view the call details.

Call Details

The Call Details screen shows detailed call information. Here you can view the call direction, caller id, call location, call time and call duration. You can also initiate a call or send a text to the caller or person you called.  

RC for Outlook - Call Log - More Info - Call Log Details Screen



See Also:

RingCentral for Outlook | Overview
RingCentral for Outlook - Installation
RingCentral for Outlook - Log in
RingCentral for Outlook - Default View Interface
RingCentral for Outlook - Use
RingCentral for Outlook - Browser Call Controls

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