09/07/18 19:57 PM  

Address Book - Agent Application MAX | RingCentral Contact Center

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SummaryAddress books provide agents with access, from within their agent application, to contact information for other agents or for entities outside the contact center. This article describes the Address Book on the MAX Agent Application.

Address Book on Agent Application - MAX

When initiating an outbound contact, such as making a manual outbound call or transferring a contact elsewhere, the agent have the option of using the address book. The address book has a comprehensive search tool to find contacts. It searches across recent contacts, skills, teams, and other agents in your organization. The search displays relevant results as soon as the agent begins typing. You can continue typing to narrow the search results. MAX includes a dynamic address book feature that allows agents to access RingCentral Office presence information and utilize click-to-call in the contact center, the back office, and other areas of the enterprise.

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See also:
Address Book Overview | RingCentral Contact Center
Address Book - Assign/Unassign to/from a User, Campaign, Team, or Skill | RingCentral Contact Center
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