Point of Contact (POC) - Create New for Inbound Phone
Required security profile permissions
: Points of Contact
Required RingCentral Office Set-up: Local Number, Toll Free Number or International Virtual Number (IVN) set-up as CCRN.
1. In the ACD
module, click Contact Settings
> Point of Contact
2. Click Create New
and select Single Point of Contact
3. For the Media Type
field, select Phone
Submit a case online or contact
support to request the number added as “Cloud Connect POC”
on the contact center platform if you don’t see the number on the dropdown list or if you see this error message:
4. Enter a value in the Name
5. For Point of Contact
, select a DNIS from the drop-down list.
6. Select the skill
you want to handle the calls routed through this point of contact.
7. Select the phone Script
through which the calls from this point of contact should be routed.
8. (OPTIONAL) Select the IVR Reporting Enabled
9. Click Create Point of Contact
Point of Contact (POC) - Overview | RingCentral Contact Center
Point of Contact (POC) - Edit Existing | RingCentral Contact Center