03/29/19 21:19 PM  

Point of Contact (POC) - Edit Existing | RingCentral Contact Center

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SummaryPoint of contact (POC) describes how an incoming contact interaction enters the system. The point of contact works side-by-side with both skills and Studio scripts to route contacts in the way you want them to be handled. This article describes how to edit an existing point of contact.
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Point of Contact (POC) - Edit Existing

Required security profile permissionsPoints of Contact Edit

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1. In the ACD module Contact Settings > Points of Contact.

2. Click a point of contact to select and open it.

3. Click Edit.

4. Make your edits.

5. Click Done.


See also:
Point of Contact (POC) - Overview | RingCentral Contact Center
Point of Contact (POC) - Create New for Inbound Phone | RingCentral Contact Center
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