09/11/18 19:36 PM  

Point of Contact (POC) - Edit Existing | RingCentral Contact Center

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SummaryPoint of contact (POC) describes how an incoming contact interaction enters the system. The point of contact works side-by-side with both skills and Studio scripts to route contacts in the way you want them to be handled. This article describes how to edit an existing point of contact.


Point of Contact (POC) - Edit Existing

1. Click RoutingPoints of Contact.

User-added image

2. Select the POC you want to make changes to.

3. Click on the Edit button to make the necessary changes.

4. Click Done when all changes are complete.

See also:
Point of Contact (POC) - Overview | RingCentral Contact Center
Point of Contact (POC) - Create New for Inbound Phone | RingCentral Contact Center

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