03/29/19 21:19 PM  

Point of Contact (POC) - Edit Existing | RingCentral Contact Center

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SummaryPoint of contact (POC) describes how an incoming contact interaction enters the system. The point of contact works side-by-side with both skills and Studio scripts to route contacts in the way you want them to be handled. This article describes how to edit an existing point of contact.

Point of Contact (POC) - Edit Existing

Required security profile permissionsPoints of Contact Edit

User-added image

1. In the ACD module Contact Settings > Points of Contact.

2. Click a point of contact to select and open it.

3. Click Edit.

4. Make your edits.

5. Click Done.

See also:
Point of Contact (POC) - Overview | RingCentral Contact Center
Point of Contact (POC) - Create New for Inbound Phone | RingCentral Contact Center
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