06/12/19 19:11 PM  

Issue: Invite link does not open on Safari 12 | RingCentral Meetings

« Go Back

Article

 
SummaryThis article contains more information and workaround for issues in opening the RingCentral Meetings invite link in Safari 12.
Details

 

How to resolve RingCentral Meetings invite link not opening on Safari 12

 

Background


On September 24, 2018, Apple released an update to its Mac Operating System (OS 10.14 Mojave) that will impact some functionality of the RingCentral Meetings solution for Mac.

 

Description


Clicking on the RingCentral Meetings invite link will open Safari (if Safari is set as your default browser).

User-added image 

 

Problem


After updating your Safari browser to version 12 or your Mac OS to 10.14 Mojave, Safari (version 12) will download the RingCentral Meetings app instead of opening / launching the app. 

User-added image


 

Solution


These are the potential workarounds for this issue: 

1. Have RingCentral Meetings app running, then it will open the link correctly.

2. If your default browser is set to Safari, change your Mac's default browser to Google Chrome or Mozilla Firefox. Visit Mac Support for instructions.

3. Copy the invite link, and then paste the invite link on the browser URL bar in Google Chrome or Mozilla Firefox

4. Copy the Meeting ID, and then use the RingCentral Meetings app to join the meeting. To download the RingCentral Meetings app, visit the RingCentral Downloads page


Related Article:

RingCentral Meetings - Issues after upgrading to Mac OS 10.14 (Mojave) 

Ranking
Was this information helpful?
Yes
No
Somewhat

Tell us why and what can we do to improve this information