05/21/19 19:57 PM  

Integrations - RingCentral for Skype for Business | Multi-way Calling

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SummaryThe Multi-way Calling feature on RingCentral for Skype for Business allows multiple parties to participate in a conference call from their RingCentral for Skype for Business app. This active call handling feature provides an easy and convenient in-app mechanism for Users who need to create a conference call with multiple parties, that adds up to 10 participants to a call at any time.


Multi-way Calling for RingCentral for Skype for Business

This feature is available and turned ON by default, no special installation required. This is a feature that is used in-app during an active call. Both caller and callee can add participants to the call.

1. Click the Add button to add another party to the conference call.

rc fo sfb - add to call

2. Enter the other party’s phone number and click the green Call button.

You can also have the option to select a matched contact. Click the drop-down button to select.

rc fo sfb - add call - select contact

3. Once the phone number is called, the option to Mute or Hold the call is shown before the party accepts the call.

4. The call is then accepted, and the option to Merge this call in the conference is available. Click the Merge button. 

5. Three-way conference call is now created. Steps can then be repeated to include more parties to the conference call. 

Related Article:

Integrations - RingCentral for Skype for Business | Inbound and Outbound Calling

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