01/29/19 19:26 PM  

Hot Desking - Frequently Asked Questions | RingCentral

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SummaryHot Desking Frequently Asked Questions
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Hot Desking - Frequently Asked Questions


1. Which types of RingCentral accounts include Hot Desking?
2. Do I pay more for a phone enabled with Hot Desking?
3. Which RingCentral phones support Hot Desking?
4. Can I use an existing RingCentral phone as a shared phone with Hot Desking?
5. How do I make and receive calls from a shared Hot Desking phone?
6. Can the previous user be logged out of a shared phone if they forgot to do it themselves?
 


1. Which types of RingCentral accounts include Hot Desking?

Hot Desking is available at no additional charge to all RingCentral Office Premium and Ultimate customers in the US, UK, and Canada.


2. Do I pay more for a phone enabled with Hot Desking?

No. The price is the same.


3. Which RingCentral phones support Hot Desking?

RingCentral currently supports Hot Desking on the following phones:

• Cisco 7841 Gigabit Business Phone 
• Cisco 8861 Gigabit Color Business Phone
• Cisco 8861 Gigabit Color Business Phone with 1 Expansion Module
• Cisco 8861 Gigabit Color Business Phone with 2 Expansion Modules
• Polycom VVX-311 Gigabit Ethernet Phone
• Polycom VVX-411 Color Gigabit Ethernet Phone
• Polycom VVX-411 Color Gigabit Ethernet Phone with 1 Expansion Module
• Polycom VVX-501 Color Touchscreen    
• Polycom VVX-501 Color Touchscreen Phone with 1 Expansion Module
• Polycom VVX-601 Large Color Touchscreen
• Polycom VVX-601 Large Color Touchscreen with 1 Expansion Module
• Yealink T42S Gigabit Business Phone    
• Yealink T46S Gigabit Color Business Phone
• Yealink T46S Gigabit Color Business Phone with 1 Expansion Module
• Yealink T46S Gigabit Color Business Phone with 2 Expansion Modules

Support for additional models will be announced as it becomes available.


4. Can I use an existing RingCentral phone as a shared phone with Hot Desking?

Yes. If you have an unassigned phone that supports Hot Desking, an Admin can convert it to a Hot Desk / common phone from their online account.


5. How do I make and receive calls from a shared Hot Desking phone?

Simply press the “login” soft key (or *90), and then enter your extension and PIN. The phone will adopt your extension settings and be ready to use.


6. Can the previous user be logged out of a shared phone if they forgot to do it themselves?

Hot Desk / Common phones have a default session timeout of 12 hours. An admin can also log out a specific shared phone anytime from their online account. 

 

Related Articles

Hot Desking - Overview 
Hot Desking - Set up a New User to Log-in to a Common Phone
Hot Desking - Log in to a Common Phone 
Hot Desking - Log out from a Common Phone 
Hot Desking - Order a Common Phone | RingCentral
Hot Desking - Convert an Assigned Phone to a Common Phone 

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