05/24/19 00:34 AM  

RingCentral App - Audit Trail - Check Admin Settings Changes

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SummaryThis article describes the filters you need to use to see changes made on the Admin Settings for the RingCentral App. Available to all RingCentral Office accounts, Administrators (Super Admin or Billing Admin Role) now have the ability to track the changes on the account. Go to the Audit Trail page and check changes made to the account and generate the report with filter options. You have the option to download the data recorded by the Audit Trail feature.
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Audit Trail - Check Admin Settings changes | RingCentral App


1. Log In to your RingCentral Account as an Administrator.
 
2. Go to Tools > Audit Trail.

3. You can use the following options to filter the information on the Audit Trail Page. 

 

• Search - Type your desired terms to filter in the Search bar.

 

User-added image

 

• By Date - Filter by date whether Today, Yesterday, Last 7 days, Last 30 days, Last 60 days, Last 90 days. 

 

User-added image


 

• by - filter according to the extension which caused the change/s in the RingCentral App. Click Change by, there will be pop-up message which allows you to Select Extension which may either be All Extensions, Users, IVR Menu, Groups and Others. If you selected Users, choose the Department which may either be All, KB, and Sales. Click Done.


 

• Change to - filter according to the extension to whom change/s in the RingCentral App applies. Click Change to, there will be pop-up message which allows you to Select Extension which may either be All Extensions, Company, Users, IVR Menu, Groups and Others. If you selected Users, choose the Department which may either be All, KB, and Sales. Click Done.


 

• Items Affected - Click the box or boxes beside every Items Affected you wish to filter. Click Apply.

 



 
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