06/18/19 20:50 PM  

RingCentral Office Overview

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SummaryThis article contains everything you need to know about the RingCentral Office plan.


RingCentral Office - Key Features 


Available Phone Numbers

RingCentral Office has a variety of phone number options to service your business phone system.

Directory Listing 
Increase your company's visibility with free publication of your business details in local and national directories. See Company Settings - Directory Listing | Frequently Asked Questions to learn more. 

International Numbers
Expand your virtual global presence with international inbound numbers in over 70 countries. See RingCentral Global Office Overview to learn more. 

Local Numbers
Establish a local presence by choosing from more than 200 available area codes. See Phone Numbers - Add a local phone number to learn more. 

Toll-free Numbers 
Choose from 800, 888, 877, 866, 855, or toll-free vanity numbers. See Phone Numbers - Add a Toll-Free number to learn more. 


Cloud PBX

RingCentral's cloud phone solution for your business revolutionizes your office phone system administration, call management, and user/caller experience with multiple business features - all at a fraction of the cost of outdated PBX hardware. 

Every local or toll-free RingCentral number includes Auto-Receptionist, which greets and identifies callers and directs calls anywhere. See Company Call Handling and Operator Extension - Set up to learn more. 

Multi-Level IVR
Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access. See Multi-level IVR Overview I RingCentral to learn more. 

Role-based access control
Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. See User Roles and Permissions to learn more. 

User templates
Create and apply batch configurations to multiple users at once. See User Templates to learn more. 

Call reports
Generate historical call analysis and trending metrics to gain insight  into call usage and help improve business performance. See Reports - Live Reports - Overview to learn more. 

Audit Trail
Easily track changes made by users and admins within your phone system. See Audit Trail - Overview | Administrators to learn more. 

Music on hold
Keep callers entertained and informed with music and messages while they're on hold. See User Settings - Set up Audio while Connecting to learn more. 

Create a flexible structure that incorporates employees at local and satellite offices, wherever they are. See Admin - Add Users with Extensions to learn more. 

Dial-by-name directory
Give your business phone system the feel and functionality of a system run by a Fortune 500 company. See Dial-by-Name Directory Settings - Set up to learn more. 

Call monitoring
Authorized users can listen in on employee calls with clients to monitor conversations, provide coaching, and facilitate discussion. See Call Monitoring - Set Up Call Monitoring to learn more.

Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials, without memorizing another set of user names and passwords. See Single Sign-On (SSO) - Overview to learn more. 

Hot desking
Utilize your office space and RingCentral hardware more efficiently by allowing users to log in to shared phones to access their own extensions, voicemail, and other features. See Hot Desking - Overview to learn more. 


Phone accessories, devices, and service

RingCentral's cloud phone service offers widespread business support by being easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates your preferred accessory or device smoothly. 

RingConnect CloudConnect
Enable your business to connect directly to the RingCentral cloud for ultimate quality, security, and reliability. See RingCentral CloudConnect to learn more. 

Caller ID control
Flexibility to manage both your incoming and outgoing caller IDs - including displaying your business name when making calls. View the following articles to learn more.
Caller ID - Set your Caller ID 
Caller ID - Set Caller ID Name (CNAM)

Enable one-touch calling from any phone or internet-enabled computer. See RingOut to learn more. 

Make it easy for customers to contact your company from anywhere in the world. See RingMe - Generate a Button or Link to learn more. 

Desk phones / Conference phones / Cordless phones / Analog adapters / VoIP headsets
RingCentral offers the unparalleled quality and reliability of Polycom, Cisco, and Yealink phones, including Presence-enabled phones with expansion modules. Users can start, mute, and end calls taken on RingCentral for Desktop directly from select Plantronics headsets, interacting with the softphone in a more natural and streamlines manner. See RingCentral VoIP Phones and headsets to learn more. 

Desktop app
The RingCentral desktop app is a comprehensive communications solution featuring voice, fax, text, conferencing, and online meetings. See RingCentral Phone - Overview to learn more.


Call management

Customize your business phone service settings and automated system so your callers have a pleasant and productive experience contacting you. 

Answering rules
Give your business phone system the flexibility to work around any schedule. based on a range of options, answering rules route calls for your company's main number as well as for individual extensions and mailboxes. View the following articles to learn more. 
Call Handling - Custom Company Answering Rules 
Call Handling - Set Up Advanced Custom Answering Rules

Call forwarding
Always be in the right place at the right time to take calls. View the following articles to learn more. 
Call Handling & Forwarding - Overview for Administrators 
Call Handling & Forwarding - Set Call Forwarding for your Business hours 

Automatic call recording
Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. See Automatic Call Recording - Frequently Asked Questions to learn more.

Using your desk phone, mobile app, or a softphone, you can share your Presence status - available, busy, or on-hold - with your administrators or colleagues. See Presence - Overview to learn more. 

Call Flip
Move an ongoing call between your desk phone, mobile phone or softphone. See Call Flip - Configure Call Flip Settings to learn more.

Call Park 
Hold calls in a virtual location and retrieve them from any desk phone in your system. See Call Park - Use Call Park on Desk phones to learn more. 

Call Screening
Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail. See User Settings - Set up Call Screening to learn more. 

Shared lines
Share one phone number across multiple phones, and answer calls from any phone. See Shared Lines - Overview to learn more. 

Make announcements via desk phones to colleagues across all your office locations. See Intercom - Overview to learn more. 

Make real-time, one-way announcements to multiple desk phones and overhead paging devices. See Paging - Overview to learn more. 

Call logs
Keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number, or extension dialed, as well as the time, date, and duration of the call. See Call Log - Overview to learn more. 

Message alerts and Missed-call notifications
Get instant notifications for missed-calls, voice, and fax messages via email, SMS, the RingCentral desktop app, or the RingCentral mobile app. See User Settings - Set up Message Notifications to learn more. 



Collaboration empowers the modern workplace to hold conversations, share files, manage projects, and communicate around the world more productively - as part of your complete cloud communications solution. 

Team collaboration
RingCentral App (Glip) makes team collaboration better, faster, and more productive. See RingCentral App (Glip) - Links to learn more. 

Conferencing + meetings
Reduce unproductive travels with unlimited video conference calls with up to 500 people in a meeting worldwide. Stay connected with up to 1,000 people in an audio conference call with local dial-in support. View the following articles to learn more. 
Conferencing - Frequently Asked Questions 
RingCentral Meetings - Links 


Voicemail and greetings

Create and modify voicemail inboxes and greetings for large and small businesses with ease. 

Access your voicemail anytime, anywhere from your online account, mobile app, or desktop app. View the following articles to learn more. 
Voicemail - Check voicemail via Online Account | RingCentral 
Voicemail - Check voicemail on mobile phone 
Voicemail - Check voicemail on RingCentral Phone for Desktop

Visual voicemail
Read the voicemail transcription directly from your RingCentral apps. See Voicemail - Enable another user's voicemail-to-text feature to learn more. 

Use greetings to establish your brand and enhance your company's image. See Voicemail - Setup your voicemail greeting to learn more. 


Business SMS and MMS

Send and receive text and multimedia messages from your business number. See Business SMS / MMS - Frequently Asked Questions to learn more. 



Integrate your cloud system communications with keys apps you rely on most. Bring your business to a new level of connectivity and productivity. See Integrations - RingCentral Office Integrations - Applications List learn more. 


Internet Fax

Send and receive faxes from your computer, mobile device, Microsoft Office, cloud storage providers, and more. See RingCentral Fax Resources to learn more.



Your cloud-based office phone system is ready to travel on; your mobile devices of choice. See RingCentral Phone for Mobile - Downloading and Installing to learn more. 


Other Topics 

RingCentral Office Plans and Pricing 
RingCentral Office Product Documentation
RingCentral Office Frequently Asked Questions


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