11/07/18 01:06 AM  

Presence - User Settings - Select users to display on your phone | RingCentral

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SummaryThis article contains steps for selecting the users to display on your phone for Presence and Call Monitoring.

Presence - User Settings - Select users to display on your phone

1. Log into your RingCentral Online account

2. SettingsPhones & Numbers > Phones > Presence.

3. Under Appearance, select the users you would like to display on your desk phone and softphone by clicking on Select a User, then click Save. You may click Preview on my phones to test how the users will appear on your phone.

OPTIONAL: You may enable the following options: 
• Ring my phone when any user I am monitoring rings - This is to notify you that the phone of the user you are monitoring is ringing.

• Enable me to pick up a monitored line on hold - If you intend to answer calls on behalf of the user you are monitoring, you need the other users to give you permission to answer their calls via their Presence permission settings.

NOTE: After clicking on Save, a pop-up will appear notifying you that your phone will restart to reflect the changes. Click Yes. These settings apply on your RingCentral Phone Desktop and all desk phones associated with your extension. Check the list of Presence-capable phones for more information.

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