12/05/18 19:31 PM  

Fax Broadcasting Overview | RingCentral

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SummaryThis article contains information and steps for enabling "Fax Broadcasting", which, when enabled, allows you to send a fax message to 51 or more recipients at a time.


What is Fax Broadcasting?

Fax Broadcasting is a term used to define sending a single fax message to 51 or more recipients at a time. By default, RingCentral lets you send a fax message to up to 50 recipients.

In order to send a fax message to 51 or more recipients at a time, the Fax Broadcasting feature must be enabled on your RingCentral account. 


How to enable Fax Broadcasting

The Administrator must request to activate the Fax Broadcasting feature by submitting the Credit Card Authorization Form (CCAF) to RingCentral.

• For RingCentral subscribers in North America, follow the instructions in Knowledge Article 1208

• For RingCentral subscribers in United Kingdom, follow the instructions in Knowledge Article 1886.


Common Scenario

1. Fax Broadcasting is NOT ENABLED on the account, then the User attempts to send a fax to more than 50 recipients

The User will get an email stating that the faxes are in pending status. A RingCentral Representative will contact the User to conduct a one-time verification procedure. Although the email states that the faxes are pending, these faxes will fail and will not be sent. These failed faxes WILL NOT automatically send upon activation of the Fax Broadcasting feature. If the User wants to send the failed faxes after enabling the Fax Broadcasting feature, then the User must manually re-send these faxes. 


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