How to Manage Access to Live Reports
There is a separate section available in the permissions list of a role which controls the access to Live Reports. Currently, two permissions are available:
• Live Reports - View Only allows viewing of dashboards shared by other Users.
• Live Reports - Full Access grants configuration capabilities over Live Reports.
Those with Super Admin roles have full access to Live Reports by default. The following roles do not have an access to Live Reports by default:
• Standard International
To customize default roles, create new roles for your Users and grant proper permissions. For instance, if you would like your agents to have an access to the shared dashboard, create a new role based on the Standard role and enable Live Reports - View Only permission for it.
The image below shows where the Live Reports permissions can be seen on a Phone System Admin Roles screen.
Reports - Live Reports Widgets Overview | RingCentral
Reports - Live Reports - Manage Dashboards | RingCentral
Reports - Live Reports - Known Issues and Workarounds | RingCentral
User Roles and Permissions | RingCentral