03/06/19 00:28 AM  

Enterprise Dial Plan – Outbound Call Prefix | RingCentral

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SummaryThis article provides the guidelines and steps in configuring Outbound Call Prefix.
Details

 

Enterprise Dial Plan – Outbound Call Prefix


Features and Benefits:

• An optional feature that helps Users explicitly indicate when dialing an internal extension vs external call.
• Resolves conflicts with external PSTN numbers
• Can be any digit between 2-9.
• During configuration, a wizard will help resolve any conflicts between existing extensions which start with the Outbound Call Prefix.
• After Outgoing Call Prefix is enabled, Default Area Code feature is also enabled. For example: If Default Area Code is set to 650, and Outgoing Call Prefix is set to 9, then dialing 9, 777 4444 routes to 650 777 4444


Dialing with and without Outgoing Call Prefix (US/CA)
on the table are examples of how outbound call prefix are dialed when enabled

Maximum Extension LengthOutbound Call PrefixDefault Area CodeLocal CallRegional CallInternational Call

2-6 digits

N/A

ON (ex. 650)

Number 777-4444
Default area code is inserted automatically =650-777-4444

Area Code+Number
415-777-4444

International Prefix+Country Code+ Number
0044-20-1234-5678

7 or 8 digits

OFF

OFF

Dial Area Code + Number=650-777-4444

Area Code+Number
415-777-4444

International Prefix+Country Code+ Number
0044-20-1234-5678

7 or 8 digits

ON ( ex. 9)

ON (ex. 650)

Dial Outgoing Call Prefix+Number
9, 777-444
Default area code is automatically inserted=650-777-4444

Outgoing Call Prefix+ Area Code+ Number
9, 415-777-4444

Outgoing Call Prefix+International Prefix+Country Code+Number
9, 0044-20-1234-5678

 

OUTBOUND CALL PREFIX LIMITATION WITH FEDERATED ACCOUNTS (ACCOUNT FEDERATION ENABLED)


• Federated Accounts must use the same Maximum Extension Length & Site Code settings.
• Outbound Call Prefix (OCP) is optional.
• It is strongly recommended to use the same OCP setting and digit across all federated accounts.
• If OCP is enabled for Federated Account 1 (set to 9), but OFF for Federated Account 2, then no extensions in either account can start with the OCP digit (9 in this • case).
• If OCP is enabled for both Federated Accounts (set to 9 for acct 1, 8 for acct 2), then no extensions in either account can start with either OCP digit (8 and 9 in this case)
• Duplicated Extension numbers between federated accounts is not supported.

 

How to configure Outbound Call Prefix


1. Contact Support to enable Outbound Call Prefix on your account. 

2.  Go to Tools > Outbound Call Prefix

3. Enable outgoing call prefix Phones reboot when setting is enabled/updated.  Active calls are not affected.

4. Enter the single digit that users will dial before dialing an external number. Click Validate & Save.

5. On the Adjust Extensions window, change any extensions that will conflict with the selected prefix digit.

6. If Site Codes are enabled, You will need to change any Site Codes and/or Short Extensions that start with the selected prefix digit.


IMPORTANT:  When selecting the outbound call prefix digit, determine if the desired digit overlaps with special, reserved numbers based on your location(s). For example, in Poland the Fire Brigade number is 998 and Municipal Police is 986.  If ‘9’ is selected as the outbound call prefix digit, it will create an overlap between dialing the Fire Brigade without the prefix (998) and the Municipal Police with the prefix (9,98).  Other countries such as Singapore, Malaysia, and Costa Rica have similar special numbers.


Related Articles:
Enterprise Dial Plan – Max Extension Length
Enterprise Dial Plan - Configure Site Codes Template
Enterprise Dial Plan - Site Codes | RingCentral
 
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