02/13/19 00:32 AM  

Shared Lines - Group Settings | RingCentral

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SummaryThis article provides information about the Shared Lines group settings. The Shared Lines feature allows calls made to one phone number to be answered by multiple phone devices. Answered calls can be handed off to other phones sharing the same phone number. 
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Shared Lines Group Settings


The following Shared Lines Group settings can be configured:

• Info - Set up extension number and Share Line group name, group password, and regional settings, etc.

• Direct Numbers - Establish direct numbers (toll-free, local, vanity) with routing options.

• Greeting & Blocked Calls - Set up group greeting message (before routing) and block incoming calls.

• Call Handling - Select options to forward calls when lines are busy during and after business hours. Ringing can be set between two (2) up to 16 rings before a call is forwarded to the next number or voicemail.

• Outbound caller ID - Select a number for external communications.

• Messages & Notifications - Set up voicemail greeting, message recipient and notifications for messages, missed call, and received faxes.


See the following links to learn more:

Shared Lines - Customize Music on Hold
Shared Lines - Set up Advanced Call Handling Rules
Shared Lines - Set up Call Handling for business hours and after hours

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