02/13/19 00:33 AM  

Shared Lines - Use | RingCentral

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SummaryThis article provides information on how to use Shared Lines. The Shared Lines feature allows calls made to one phone number to be answered by multiple phone devices. Answered calls can be handed off to other phones sharing the same phone number. 
Details

 

Using Shared Lines


In this scenario, a local hardware store offers a toll-free number for all incoming calls which is assigned to a group of 8 phones on a shared line group. All phones on the group must be supported by the Shared Lines Feature.

Customer calls this toll-free number, all 8 phones ring.

An available cashier answers the call in line #3. The customer wants to check out the availability of a certain lawn mower.

The cashier then places the call on hold and informs the colleague who is in charge of the gardening section.

The colleague picks up the call on line #3 and assists the customer immediately.

 

See Also

Shared Lines - Add Shared Lines Group
Shared Lines - Group Settings
Shared Lines - System Requirements

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