02/16/19 00:44 AM  

Activate User Extension - Admin | RingCentral

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SummaryThis article provides information on how to activate a User extension. Activating a User Extension confirms the addition of that extension to your phone system. This is typically done right after adding a User extension or a Group.

The steps below demonstrates how Account Administrators can activate a User Extension.
Details

 

How to Activate a User Extension?

 

1. Log in to your RingCentral account.  

2. On the Admin Portal page, click Users.

3. Click the name of the User that needs to be activated.

NOTE: Users that are not yet activated will have the gray icon User-added image before their names on the list.

4. Activate the User Extension using any of the 2 methods below:

• Activation within the Users with Extensions tab
• Activation via the User Details section

 

Activation within the Users with Extensions tab

1. Under the Users With Extensions tab, look for the User that you want to activate and hover your mouse over it. The Resend Invite link will illuminate.

2. Click Resend Invite to send a welcome email to the Email Address listed for the User.

3. Advise the User to open the Welcome Email and open the activation link. The User can then follow the steps provided on the Set up screen.

NOTE: If you are unsure of what Email Address is listed for this User, follow the steps for activation via the User Details section.
 

Activation via the User Details section

1. Under the Users With Extensions tab, click the name of the User that you want to activate.

2. Check if the User's Email Address is correct.

3. Click on Resend Invite under Status.

Advise the User to open the Welcome Email and open the activation link. The User can then follow the steps provided on the Set up screen.

 

See Also

Activate Unassigned User - Admin
Reactivate a Disabled User Extension - Admin

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