Set up and Manage Site Codes
After enabling Multi-site Support, you may configure the RingCentral Site Codes. Site Codes allow you to define a dial plan for intra-site and inter-site calling. With Multi-Site site codes, Users within a site can call each other using short extension numbers, and use full extension numbers when connecting with Users between sites.
Configuration RequirementsSite Codes NomenclatureSet Up Site Codes
• Multi-Site Support enabled
• Special numbers like 911 are not allowed as a short extension number.
• Duplicate short extension numbers are not allowed within a single site.
• Contacts, Call Log, and Caller ID will always show full extension numbers (site code+short ext. number)
Site Codes Terminology
Reference for Site Codes terminology:
• An office location
• Site Codes are the unique numbers assigned to each location and are always the first set of digits in the Full Extension Number. Site Codes can be 1-6 digits in length.
• Used when calling between different sites.
|Short Extension Number||• Represent the extension used to dial within a site and can be 1-7 digits in length|
• Used when calling within a site and between different sites.
Full Extension Number
Full Extension Number = [Site Code] + [Short Extension Number]
Example: A Site with the following Site Code and Short Extension Number will have the indicated Full Extension Number.
10 + 001 = 10001
[Site Code] [Short Ext. Number/ Short Code] [Full Extension Number]
Set Up Site Codes
1. Enable Multi-site Support functionality.
2. On the Multi-Site Settings page, click Enable Site Codes.
3. Maximum Extension Number Length
Configure the number of digits that will comprise the Site Code Length and the Short Extension Number Length. Click Next to proceed.
• This is the maximum length of extension numbers which include both Site Codes and Short Extension Numbers.
• The default Maximum Extension Length is 5 digits.
• Contact RingCentral support if you would like to configure a 6-8 digit extension length.
• If you have outbound calls that connect to international numbers, you might need to enable Outbound Call Prefix to avoid conflict with internal numbers and external numbers. Contact Support to enable for your account and follow the steps on Outbound Call Prefix to configure.
4. Provision Site Codes
Site Codes are automatically generated. Site Codes can be customized to any number that follows the Site Code Length. Click Next to proceed.
5. Adjust Extension Numbers
New Short Extension Numbers are automatically assigned onto existing extensions. Short Extension Numbers can be customized to any number that follows the Short extension Number Length. Click Confirm to accept the New Full Extension Numbers.
IMPORTANT: Reserved numbers, short codes cannot be duplicated in the defined site. N11 numbers like 911 cannot be used as a short extension. Click here to view the list of reserved numbers, short codes.
6. Site Codes confirmation
All extensions are now updated with the new Site Code extensions. Click Finish to close the window. You will be returned to the Multi-Site Settings page.
NOTE: Click Edit under the Site Codes Settings to edit the Extension Number Length and Extension Numbers you have configured.
Calling with Site Codes enabled
When Site Codes is enabled, you may use the dialing format on the RingCentral Phone App, Desk phone, RingCentral App
10 + 001 = 10001
[Site Code] [Short Extension Number] [Full Extension Number]
• Intra-site Calls - To call someone on the same site, you may dial using the Short Extension Number or the Full Extension number. From the example above, the caller may dial 001 or 10001.
• Inter-site Calls - To call someone on a different site, you must dial the Full Extension Number. From the example above, the caller must dial 10001.
NOTE: Advanced Call Handling rules will get modified automatically and existing rules will not break.
Manage Site Codes
Disable Site Codes
IMPORTANT: When Site Codes are disabled, the Full Extension Numbers remain the same, but any configured information about the disabled Site Code and its corresponding Short Extension Numbers are lost.
In order to re-enable Site Codes, you will need to go through the entire process of creating the Site Code, Short Extension Numbers, and resolve any conflicts with the extensions to finalize the dial plan.
When a Site is deleted, the existing Site assets can be re-assigned to another existing Site. The re-assignment will require having some of the extension numbers to be reconfigured, considering different Site Codes or conflicts with Short Extension Number duplication. User Extensions need to be normalized once reassigned to a particular Site. Conflicts such as duplication of Short Extension Numbers or availability of numbers can be resolved by adjusting the Full Extension Number lengths or by creating new Site Codes. See Multi-Site Support - Moving Assets Across Sites to learn how you can move selected Users, IVR Menus, and Call Queues to another site.
Other RingCentral Multi-Site articles:
Multi-Site Support - Overview | RingCentral
Multi-Site Support - Creating New Site | RingCentral
Multi-Site Support - Frequently Asked Questions | RingCentral
Multi-Site Support - Moving Assets Across Sites | RingCentral