08/30/18 19:42 PM  

User Hours - Set a User's Hours of Operation and Time Zone - Admin | RingCentral

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SummaryThis article provides information on how Administrators may change the user hours of operation of an extension. User Hours determine the business hours of a User. User Hours can be configured through the RingCentral Online Account.


Set a User's Hours of Operation and Time Zone - Admin

1. Log in as an Administrator to your RingCentral account.
2. Under Admin Portal, go to Users > User List. You will be able to see the list of Users in your account. Click on the name of the User that you wish to modify.

user list - click user

3. Click on User Details section. Click on the links to proceed.


User Hours

1. Under User Details, go to Settings and Permissions. Click Edit under User Hours.

user hours edit

2. Set User Hours to any of the two options, and click Save.

• 24 hours - Select if you want incoming calls handled the same way all the time, every day.
select 24/7

• Specify hours - Select if you want incoming calls handled differently when your business is open and when it's closed. Once you have set your preferred Hours, click Save.
select custom hours

Regional Settings (Time Zone)

1. Click Edit under Regional Settings.
click edit

2. Set your preferred Time Zone and Time Format, and then click Save.
edit timezone settings

For more information on how to set your personal User Hours and Time Zone, go to Set Hours of Operation and Time Zone - User

NOTE: The hours of operation and time zone you on the user's extension settings will sync with their assigned deskphones and RingCentral Phone. For more information, go to Polycom Phones - Set or Change Date and Time.


See Also:

Updating your User Information and Details on your Online account
User Details Section Overview

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