Caller ID - Set your Caller ID
How to Set your Caller ID by Phone or by Feature?
1. Click on the Settings tab.
2. Go to Outbound Calls/Faxes > Caller ID.
3. On the Caller ID section, decide what phone number you want to display as your Caller ID number for Outgoing calls and other RingCentral calling features. Click Edit on the phone/feature you want to modify, then select the number you want to use as the Caller ID.
NOTE: The available features will depend on which RingCentral plan your RingCentral account is subscribed to, and the Role/Permission granted to your User extension by your RingCentral account's Administrator.
By Phone (Desk phone)
- To customize the Caller ID of a phone, click Edit
below the phone number. All phones (including softphone) with an assigned Digital Line are listed so you can configure the Caller ID of each phone individually.
Below are the different features that you can configure to have a custom Caller ID. Click Edit
to customize the Caller ID for the feature.RingOut from Web -
Edit the Caller ID for RingOut to customize your RingOut Caller ID. For information about this feature, go to Use RingOut
.RingMe (Outgoing to Caller) -
Edit the Caller ID for RingMe to customize your Outgoing Caller ID when using RingMe. For more information about this feature, go to RingMe - Generate a Button or Link
.Call Flip -
Edit the Caller ID for Call Flip to customize your Caller ID when using the Call Flip feature. For more information about this feature, go to Call Flip - Configure a user's settings
.Fax Number -
The Caller ID selected for this feature is applied to all outgoing faxes. For more information, check the Sending Faxes section of the RingCentral Fax Resources
article.Mobile App -
(RingCentral Phone for Mobile) For more information about this feature, go to RingCentral Mobile app for iOS Overview
.Additional Desktop App -
(RingCentral Phone) For more information about this feature go to RingCentral Phone - Overview
. Common Phone -
Edit your Common Phone Caller ID to customize the Caller ID when making calls on your Common Phone. For more information about this feature, go to Hot Desking - Overview
.Alternate Caller ID -
If you select Toll-Free number or Blocked as your Default Caller ID for any of your endpoints/calling features, this section will allow you to select an alternate local number to use in case we detect that your call will not go through.
3. Click the Save button located at the bottom of the page to save your changes.