Fax - Analog Telephone Adapter | Set up ATA | Send and Receive Faxes
Limitations of Fax over VoIP
For sending an occasional fax, many business customers find Fax-over-Internet services to be cost-effective and adequate for their needs. However, faxing over the internet has known limitations. RingCentral uses the T.38 standard for faxing and adheres to the FCC guidelines regarding its use. This standard is interpreted differently by the various carriers and service providers on the public telephone and internet networks. Given this, the T.38 standard cannot be guaranteed on all end to end connections. As with any new service, it is best to test speed, quality, and reliability in advance of adoption.
If your business is heavily dependent on regularly faxing large, multi-page documents, we recommend that you maintain an analog landline and a traditional fax machine for reliable and consistent performance.
An Analog Telephone Adapter (ATA) and a RingCentral DigitalLine allows you to send and receive faxes by connecting your fax machine to the VoIP service.
below are the steps and links on how you can set up your Cisco PAP2T, SPA 2102 or SPA 122 ATA. Click on the links for detailed steps on how to do the steps instructed. If you encounter issues during or after the setup, please Contact RingCentral Support for assistance.
The first step is to create an Extension for the Analog Telephone Adapter (ATA), the device where your Fax Machine will be connected. The Extension will allow you to configure settings to allow your Fax Machine to connect through RingCentral.
If you want to use your traditional fax machine for sending and receiving faxes via RingCentral, you will need to get an Analog Telephone Adapter (ATA). The Analog Telephone Adapter (ATA) is used to connect your analog fax machine into your Voice Over IP network. This step will guide you on how to purchase an Analog Telephone Adapter from RingCentral.
NOTE: If you have purchased your Analog Telephone Adapter from a different provider, go to Assisted Provisioning for Cisco/Linksys IP Phones for steps on how to provision the device, and then proceed to Step 3.
After provisioning your Analog Telephone Adapter for your RingCentral service, you will need to set up its extension's call handling settings. This will ensure that the faxes are directly transmitted to the Fax Machine via the Analog Telephone Adapter (ATA).
This is a necessary step to ensure that the incoming fax signal is sent directly to the Analog Telephone Adapter (ATA).
Your traditional fax machine and the Analog Telephone Adapter needs to be properly connected to your network to work. Click this link to know where to connect the cables from and to your devices.