07/04/19 01:04 AM  

Voicemail - Set up a User's Voicemail Greeting | RingCentral

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SummaryThis article demonstrates how Administrators can customize the Voicemail Greeting for Users on the RingCentral Online account.


How to set up another user's voicemail greeting

The steps below are for users with Administrator access. To customize your own Extension Settings, go to Settings upon logging in, and then click Messages.

1. Log in to your RingCentral Online account.

2. Go to Users > User list > User with Extensions > Select User.

3. Click Messages.

4. Under User Hours or After Hours, enable Take Messages, then click Edit below Voicemail Greeting.

Enable Take Messages, then Edit Voicemail Greeting

5. Select Custom on Set Greeting.

You may record your custom Voicemail Greeting by Phone, Computer Microphone, or by Importing from your computer.

NOTE:  Import .WAV or .MP3 file with these specifications:

• CCITT u-Law (G711a), 8kHz, 8 bit, mono

• PCM, 8kHz, 16 bit, mono

voicemail greeting

6. Preview the customized User Greeting by using the following buttons:

• Click Play to listen to the custom recording.

• Click Re-record to change or replace the custom recording.

Preview the customized User Greeting by using the following buttons.

7. Click Done, and then click Save to confirm changes.

8. Click Select Extension, then select the User from the list. Click Done.

9. Click Save.

See Also

Call Queue - Customizing Greetings

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