10/15/18 23:08 PM  

Phone Numbers - Frequently Asked Questions | RingCentral UK

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SummaryFREQUENTLY ASKED QUESTIONS for RingCentral UK Phone Numbers
  1. Can I transfer my existing phone numbers to RingCentral?

Yes.  You can transfer or port your existing Free-Phone or local phone numbers to RingCentral.  For instructions on how to transfer your existing phone number to RingCentral, click here.

NOTE:  Transferring typically takes 2-14 days, but can take up to four (4) weeks.

2. Do I “own” my number? Can I keep my free-phone or local number if I choose to cancel?

The number you receive upon signup is your own free-phone or local number.  If you have paid for at least one month of service and your account is active and in good standing, you may keep your numbers.  There is no charge for transferring out numbers.  Your account must remain active and in good standing during the number porting process.

3. How much do additional phone numbers cost?

An additional phone number costs £4.00 per month, regardless if its free-phone or local number.  You can find below the cost depending on the type of number you will be adding.  For instructions on how to add phone numbers, click here.

Local Number/s - A Local Number would cost £4.00.
Free-Phone Number/s - A Free-Phone Number would cost £4.00.
Non Geographic Number - A Non Geographic Number would cost £4.00.

NOTE:  Prices does not include taxes, fees and discounts.  Non Geographic Numbers may take up to seven (7) days to be activated completely.

4. How do I select Vanity numbers?

You can add additional numbers, including Vanity numbers, from within your online account.  A Vanity number is £4.00 per month.  For instructions on how to add vanity numbers, click here.

NOTE:  Vanity numbers take 5-7 days to be live and you will receive an email once the number has been activated.

5. Do I need a phone for an additional phone number?

An additional number would work depending on how you setup the call handling for the said number; (i.e.) the additional number would be setup as "take messages only", "play announcement only" or a can be setup as a number to be forwarded to another phone number.

You can use the phone numbers you added even without purchasing a phone.  You can assign them as a direct number to an extension.  For instructions on how to assign direct numbers to an extension, click here.

6. How do I route calls to a new phone number?

You can route calls to a new phone number depending on how you want the calls to be routed according to the call handling setup on your online account.  Once you have successfully added a new phone number, you can assign them directly to an extension.  For instructions on how to add direct numbers to an extension, click here.

7. How do I change a phone number?

In the event that you want to change your phone number, you have to contact our Call Support.

8. Can I request to enable blocked international destinations?

Yes, this process is also called as whitelisting destinations.  However, you would need to sign a disclaimer accepting responsibility for costs associated with fraudulent transactions.  There's a 48 hour service-level agreement (SLA) for enabling destinations once signed agreement is received.

NOTE:  To learn more on how to enable blocked international destinations, click here.

9. Can I make calls to any UK numbers?

You can make calls to any UK numbers included in the list of supported area codes. 

10. Can I swap phone numbers?

Yes.  You can change or swap your RingCentral phone number(s).  To do so, contact RingCentral Call Support for further assistance.
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