1. What is RingCentral Reports and how do I get it?
RingCentral Reports provide enhanced data visualization, allowing you to access dashboards with over 30 key performance metrics, as well as view trends and call patterns. This feature is available to all RingCentral Office editions and can be viewed by Administrators, Users with administrative permission, and Group managers.
There are 5 different types of reports that can be generated in the RingCentral Phone for Mobile. A Summary of all call activities is generated when accessing Reports. It can be filtered to generate a report for Queue, User, and Phone activities.
4. What type of calls are counted in the Calls Summary?
Incoming and Outgoing Calls are counted. Fax and extension-to-extension calls are not reported.
5. Can a Report be exported?
Yes, Reports can be exported as a .csv file which can be opened by Microsoft Excel or any spreadsheet program.
6. Does RingCentral offer real-time Reports?
Live Reports is a feature that provides access to Reports that are close to real-time.
7. Will I be able to schedule reports and get notified?
Scheduled Reports lets you schedule a Report to be delivered to your email.
8. What time zone does the hourly activity chart default to?
