01/25/19 21:21 PM  

Reports - Frequently Asked Questions | RingCentral

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SummaryRingCentral Reports Frequently Asked Questions
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1. What is RingCentral Reports and how do I get it?
2. Will I be able to access Reports from the RingCentral Mobile app?
3. What type of Reports can be generated?
4. What type of calls are counted in the Calls Summary?
5. Can a Report be exported?
6. Does RingCentral offer real-time Reports?
7. Will I be able to schedule reports and get notified?
8: What time zone does the hourly activity chart default to?
9: What filters can be used in Queue Activity tab?
10. What kind of customization can I do for a report? 

 

1. What is RingCentral Reports and how do I get it?

RingCentral Reports provide enhanced data visualization, allowing you to access dashboards with over 30 key performance metrics, as well as view trends and call patterns. This feature is available to all RingCentral Office editions and can be viewed by AdministratorsUsers with administrative permission, and Group managers.

See Reports - Overview | RingCentral for more information.


2. Will I be able to access Reports from the RingCentral Phone for Mobile?

Yes, the Reports can be accessed and generated from the RingCentral Phone for Mobile. However, the Call Detail Report is not available on the Mobile app.


3. What type of Reports can be generated?

There are 5 different types of reports that can be generated in the RingCentral Phone for Mobile. A Summary of all call activities is generated when accessing Reports. It can be filtered to generate a report for Queue, User, and Phone activities.


4. What type of calls are counted in the Calls Summary?

Incoming and Outgoing Calls are counted. Fax and extension-to-extension calls are not reported.


5. Can a Report be exported?

Yes, Reports can be exported as a .csv file which can be opened by Microsoft Excel or any spreadsheet program.


6. Does RingCentral offer real-time Reports?

Live Reports is a feature that provides access to Reports that are close to real-time.


7. Will I be able to schedule reports and get notified?

Scheduled Reports lets you schedule a Report to be delivered to your email.


8. What time zone does the hourly activity chart default to?

It defaults to the logged in user's regional settings.


9. What filters can be used for each type of Report?

The table below summarizes the filters that you can use for each Report type. You can change the metrics that will be displayed on your Report by configuring the filters.


10. What kind of customization can I do for a report?

Reports can be saved and customized based on their filters and run those each time. Data columns can also be customized.
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