03/22/19 20:12 PM  

Analytics Portal Resources | RingCentral

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SummaryAnalytics Portal Resources
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Analytics Portal Resources

Analytics Portal Reports provide enhanced data visualization, allowing you to access dashboards with over 30 key performance metrics, as well as view trends and call patterns.

Account Administrators and Users with administrative privileges can log in to the RingCentral Online account to access various Reports by going to Admin Portal > Analytics

Admin Portal - Analytics Portal


Account Administrators and Users with administrative privileges should be granted the following permissions in order to access the following Reports. See User Roles and Permissions - Create Custom Role | RingCentral for more information. 
 

Reports

Report Types

Permissions

Performance

Queues

Analytics > Performance and Company Numbers Reports

Users

Calls

Company Numbers

Numbers

Analytics > Performance and Company Numbers Reports

Calls

Device Status

Overview

Analytics > Device Status Report

Devices History

Unprovisioned Devices

Live Reports

Analytics > Live Reports - Full Access

Analytics > Live Reports - View Only

Meetings Dashboard

Dashboard

Meetings > Meetings Dashboard

Meetings

RingCentral Rooms

Room Connector

Webinars

Quality of Service

Overview

Analytics > Quality of Service Reports - Full Access

Extensions

Calls

MOS Performance


IMPORTANT: All current Historical Report subscriptions will be automatically paused. To continue receiving report subscriptions, Users will need to turn on subscriptions in the Analytics Portal.

See Analytics Portal - Manage Subscriptions | RingCentral for more information on how to enable Report subscriptions.


Click on links below to learn more.

RingCentral Performance Reports, Company Numbers Reports, and Subscriptions User Guide (PDF)

Analytics Portal

Analytics Portal - Overview | RingCentral 
Analytics Portal - Frequently Asked Questions | RingCentral 
Analytics Portal - Unable to Load on Computer | RingCentral
Analytics Portal - Performance Report Overview | RingCentral 
Analytics Portal - Create Performance Report | RingCentral 
Analytics Portal - Company Numbers Report - Overview | RingCentral 
Analytics Portal - Create Company Numbers Report | RingCentral 
Analytics Portal - Create a Calls Report for Company Numbers | RingCentral
Analytics Portal - Device Status Report | RingCentral 
Analytics Portal - Create Subscriptions | RingCentral
Analytics Portal - Manage Subscriptions | RingCentral


Reports


Analytics Portal - Generate User Activity Report 
Analytics Portal - Generate Queue Activity Report 
Analytics Portal - Generate Call Detail Report 
 

Live Reports

Reports - Live Reports - Overview | RingCentral 
Reports - Live Reports - Widgets Overview | RingCentral 
Reports - Live Reports - Manage Dashboards | RingCentral 
Reports - Live Reports - Known Issues and Workarounds | RingCentral 
Reports - Live Reports - Troubleshoot Users Showing Unavailable | RingCentral 
RingCentral Multi-Site - View Data for Multiple Sites in Live Reports 
 

Quality of Service

Reports - Quality of Service (QoS) - Overview | RingCentral 
Reports - Quality of Service (QoS) - Frequently Asked Questions | RingCentral 
Reports - Quality of Service (QoS) - Tabs Overview | RingCentral 
Reports - Quality of Service (QoS) - Copy Call Card Information | RingCentral
 

Meetings Dashboard

RingCentral Meetings Reports Overview 
RingCentral Meetings - Dashboard Overview 
RingCentral Meetings - Dashboard Tabs
RingCentral Meetings Account: Personal Usage Reports 
RingCentral Meetings Account: Call Log Reports 
RingCentral Meetings Account: Generate Reports from my Company Meetings 
RingCentral Meetings - Upcoming Events report | Online Account 
RingCentral Meetings - Remote Support Report | Online Account

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