How to get the Usage Details of Mobile Users without a DigitalLine?
See Also: RingCentral Mobile Users FAQ
1. Log in to your RingCentral Online Account.
2. Go to Billing > Service Plan.
3. Click Mobile Users History.
Under Mobile Users, you can view the number of Mobile Users without a DigitalLine in your account.
4. Click the Show button to view the Number of External Calls each Mobile User without a DigitalLine has placed within a specified period of time.
NOTE: You can also send a report with detailed information of the phone calls placed to your email. Enter your Email Address on the space provided, and then click on Send.
Please note these reports show information on your Mobile Users without a DigitalLine for all completed billing cycles, and not your current billing cycles that are in progress. We expect mid-cycle reporting to be available by the end of July. In the meantime, please reach out to your RingCentral account representative for more information on mobile user details on your current bill cycle.