06/20/19 22:53 PM  

Voicemail transcription to text feature | RingCentral

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SummaryThis article contains information about RingCentral's voicemail-to-text feature; how it works, its availability and limitations, and how to enable it for users in your account.
Details

 

RingCentral Voicemail-to-text feature



How does it work? 
Availability 
Limitations 
How to enable the Voicemail-to-text feature for another User? 

 

How does it work?

 

When a voicemail is received, the message is transcribed and displayed in your Email Notification, and  RingCentral Phone for desktop and mobile.
 
Example: A sales agent cannot answer calls during a meeting or at a restaurant with a client. With the Voicemail Preview feature enabled, he is able to "read" the voicemail messages from his RingCentral Phone Mobile app.
 

 

Voicemail Preview from Email


vm preview email


 

Availability 


• The Voicemail transcription to text feature is available to all RingCentral Office subscribers.

• Voicemail transcription to Canadian French and Australian English is available. For more information, check out Voicemail-to-text for Canadian French and Australian English

 

Limitations

 

• Voicemail to text conversion is not instantaneous and may delay the delivery of the voicemail notification email (depending on the length of a message).

• Voicemails are converted to text using an automated machine based process that is not 100% accurate. Accuracy of the conversion can be influenced by the accent of the speaker, the quality of the connection and other factors.

• Voicemail-to-text conversion is limited to the first 60 seconds of the message.

• Short voicemail messages (less than 5-6 seconds) will not be converted to text.

• Bulk enablement not supported. Feature needs to be enabled for each phone number or User. 

• View transcript as a text message (SMS) is not offered.


 

How to enable the Voicemail-to-text feature for another User?


1. On the Admin Portal, go to Users > User list.

2. Select a User under Users With Extension.
 
3. Select Messages & Notifications.

4. Click Settings, and then toggle the button On under Voicemail to Text  to enable Voicemail Preview.

 

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