04/03/19 22:05 PM  

RingCentral Phone - Active Call Controls

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SummaryWhat are active call controls? What call controls can I use while I am on an active call?


Active Call Controls

The RingCentral Phone Active Call Controls are soft keys that would allow you to use various features on your RingCentral Phone. Active Call Controls include Mute, Audio settings, Hold, Record, Add to Conference, Transfer, Call Park and Call Flip. 
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The Mute button allows you to mute or unmute your mic's volume.
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The Keypad button opens the keypad for you to key in numbers when needed.
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The Audio button allows you to customize the volume and your Audio Source while on a call.
For more information on switching the Audio Source, go to Customizing your Sound settings on the RingCentral Phone.
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The Hold button puts the other party/ parties on hold. When you have placed the call on hold, the button should show the status that the call is On Hold. 
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The Record button activates the On demand Call Recording feature, where you can record the call and stop the recording at any point during the call.
For more information on the On-Demand Call Recording feature, go to Configuring the Call Recording Settings on your RingCentral account.
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The Add button lets you add up to 6 multi-way conference call participants to your active call. 

NOTE: Once the multi-way Conference reached the maximum number of participants, you will no longer see the option to add more.
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The Transfer button allows you to transfer a call to another number or extension.
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The Park button allows you to place the call on a set park location where any User in your account can pick up. 
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The Call Flip feature allows you to transfer your call to another forwarding number in your extension.
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The End Call button ends an active call.


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