Call Monitoring on RingCentral Phone for Desktop | Head-up Display (HUD)
On the RingCentral Phone for Desktop HUD

, when an agent or user is on a call, the admin or supervisor can mouse over the user and click
Monitor. If Dave monitors Amanda Paige, here's what shows up on his end:
When a user is being monitored, the following actions are available:
Function | Icon | Description |
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Whisper |  | This option allows the supervisor to speak with the user without interfering with the caller. |
Barge |  | This option allows the supervisor to join the call. |
Take Over |  | This option allows the supervisor to take the call and proceed without the user who answered the call. |
NOTE: On-demand call recording will not work from the RingCentral for Desktop app when monitoring another call. If you need to record calls that are regularly monitored, consider automatic call recording. It is your responsibility to consider local legal responsibilities when recording phone calls.
See Also: