05/22/19 17:17 PM  

RingCentral Global Office - Add User with Phone through Online Account

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SummaryThis article provides information on how to add a RingCentral Global Office User with phone(s) through the Online Account. RingCentral Global Office streamlines the management of your phone system across international branch offices.


RingCentral Global Office - Adding a User with Phone through the Online Account

RingCentral Global Office provides a single phone system to companies that have offices around the world. This phone system is cloud-based and can be used on desk phones, desktop apps, and mobile apps.

NOTE: Global Office is available to RingCentral Office accounts with 2+ users.

Account Administrators can set up the RingCentral Global Office. An Administrator can add a User, device, or a Shared Line Group via the RingCentral Online account with these limitations:

Some Countries require proof of address when purchasing a RingCentral DigitalLine. Customers need to contact RingCentral Sales to add DigitalLines and Devices. For more information go to RingCentral Global Office Calling Regions.

To be able to make outbound calls from the RingCentral desktop app, a DigitalLine needs to be purchased.

 For the Netherlands, Proof of Registration required.

 For Singapore, Address/proof of address is required.


Adding a User with Phone to the Global Office

1. Log in to the RingCentral Online account.

2. On the Admin Portal, click Users.

3. On the User list > Users with Extensions tab, click Add User.

On the User list > Users With Extensions tab, click Add User.

4. Select International, then select a country from the drop-down list. Click Next. NOTE: Some countries require your billing address in that country. See RingCentral Global Office Calling Regions for more information.

QUICK TIP: You can only add Users in one country per transaction. Finish the current transaction before adding another User in a different country.

5. On the Add Users tab, click Add Users With Phones.

6. Enter the Number of Users, then select the Area Code.

Click Select a Device.

NOTE: If you are interested in area codes that are currently unavailable, please contact RingCentral at 1-800-820-3676 and 1-925-301-8209 for additional information. You can also complete a purchase with numbers from available area codes in a specific country and contact RingCentral to change the phone number to a different area code.

7. Click the device from the list, then click Select.

NOTE: Available Desktop Phones may vary depending on the selected location. For more information on available Phones for Global Office, go to RingCentral Global Office - Supported Phones

8. Select the Site.

9. Click Add.

10. Review the charges, then click Next.

11. Assign a Shipping Address —  you may select from your saved addresses, edit your saved addresses, or create a new address.

Enter a name below Ship Attention To. This field is auto-populated if you select an existing address.

Select a Shipping Option.

Check the area code, then click Create Shipping Group. NOTE: Review the address. Click Delete if the address needs to be changed. Otherwise, click Next.

12. Select Cost Center Code, then click Next.

13. Review the charges, then click the checkbox to acknowledge that you understand and accept the charges. Click Next.

NOTE: RingCentral has set limits for the protection of customers from fraudulent activities or over usage. You may get a message saying that you have exceeded the maximum allowed value that can be processed on your account in a single billing cycle. For security purposes, please contact RingCentral Customer Service to verify your Billing Information and request an account limit increase and proceed with your desired transaction.

14. Go over the Order Confirmation, then click Done. You may also click Print to save a hard copy of the Order Confirmation.

IMPORTANT: International Calling will have to be enabled after adding a Global Office.

15. An alert window appears, notifying that you will receive an order confirmation email. Click OK.

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