05/22/19 18:53 PM  

RingCentral App - @Mentions Overview

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Summary@mentions are a great way to call someone’s attention to a specific message on RingCentral App or make reference to an item previously posted to RingCentral App. When you are composing a message, just type @ and then as you start typing a drop-down list with possible matches will appear.
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RingCentral App - @Mentions Overview


You can @mention any person, team or item posted to RingCentral App. You can even mention multiple people, teams or items in a single post, or any combination thereof. When you click on the link for a mentioned person, you are brought to your one-on-one conversation with that person. Similarly, when you click on the link for a mentioned team, you are brought to that team’s conversation. Lastly, clicking on the link for a mentioned item displays the Details view for the given item.

 

How it works: @Mention a Person


When mentioning a person, you are limited to the people in the current conversation. For example, if Ella mentions Patrick, for example, she would see the post like this.

glip MentionsPost

Patrick, on the other hand, would see his name highlighted in yellow. Mentions of you are displayed differently so that you can more quickly identify them in the conversation stream.

glip post me 2

 

How it works: @Team Mention


@Team mentions lets you conveniently notify everyone within a RingCentral App team. This feature is OFF by default.
 
Team Admins (or anyone who creates or manages a team) can enable or disable the feature upon creating a team or clicking on the Gear or Settings button of a team. See RingCentral App - Teams - Create, Add Members, and Organize to learn how to create, add members or organize a team.

rc app - manage team settings

• When enabled, there's no need to @mention each person in the team separately. Just enter @ in the compose box, and then select (notify everyone).

@Team mention

 

Viewing @mentions


When the unread messages for a given conversation contain @mentions of you, the badge is displayed in orange so that you can jump to those conversations first.

glip MentionMe

For reference, you can always go to the Dashboard at the bottom of the Left Pane to see a list of recent mentions of you.

@mentions are treated the same as replies on RingCentral App. If you view the details of an item, such as a task, you'll see that both replies and mentions are included in the item's thread.

glip MentionDetails

There are also separate email and mobile notifications when you are mentioned in a post. See Preferences to know more.


See Also:

RingCentral App - Administrating Teams
RingCentral App - Composing Messages
RingCentral App - Conversation Stream Overview

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