10/15/18 20:23 PM  

RingCentral Phone - Display Interactive Voice Response (IVR) from caller

« Go Back


SummaryWhat is the Display IVR feature on the RingCentral desktop app?

When someone calls you on the RingCentral desktop app, you may decline the call and send a reply instead. The caller may reply to the message via IVR and the reply will be displayed on your desktop app.


How it works

Mary is currently in a meeting when he receives a call on his RingCentral desktop app from Wendy. Mary is unable to answer the call so, he sends a reply to inform Wendy.  Mary does this by clicking Reply on the desktop app Pre-Call Controls.

User-added image

Wendy hears Mary's reply, but the call is important and needs urgent attention from Mary.  Wendy hears the IVR options which are:

1 to repeat message
2 to send a voicemail
3 to reply "yes"
4 to reply "no"
5 to reply "urgent call me back on <callback number>"
6 to drop the call

Wendy taps "5" on the dial pad and enters a call back number that sends an immediate response to Mary’s desktop app.

User-added image

Wendy's reply is displayed on Mary's desktop app.  Mary may click Call to immediately call Wendy.

User-added image

NOTE: The desktop app displays when the IVR selected are either: option 3,4, or 5.  The Call option only appears on the desktop app when the caller selects option 5:"urgent call me back on <callback number>".

Was this information helpful?

Tell us why and what can we do to improve this information