04/29/19 18:37 PM  

RingCentral Rooms - Frequently Asked Questions

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SummaryRingCentral Rooms Frequently Asked Questions
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RingCentral Rooms - Frequently Asked Questions

 

Table of Contents

1. What is RingCentral Rooms?
2. Can I purchase RingCentral Rooms as a stand-alone service?
3. Do I need to purchase any proprietary hardware in order to work with RingCentral Rooms?
4. Does RingCentral Rooms use the same port as RingCentral Meetings?
5. Does RingCentral Rooms use more bandwidth than RingCentral Meetings?
6. Will the number of people per meeting be changed if I add RingCentral Rooms?
7. Is there any limitation for RingCentral Rooms to be used in certain types of conference rooms?
8. How can I purchase RingCentral Rooms licenses?
9. Is there any limitation on how many RingCentral Rooms license I can purchase?
10. How can I make my RingCentral Rooms secure?
11. How do I control a meeting with RingCentral Rooms?
12. How do I start a RingCentral Meeting from RingCentral Rooms?
13. How do I join a RingCentral Meeting from RingCentral Rooms?
14. How do I share screens in RingCentral Rooms?
15. How do I record videos with RingCentral Rooms?
 


1.  What is RingCentral Rooms?

RingCentral Rooms is the “Every Room” video conferencing solution. It is a next-generation cloud-based video conference room solution without the expensive proprietary hardware needed with traditional video conference room systems. It is easy to configure with off-the-shelf equipment and delivers HD video, audio,and web conferencing capabilities.

RingCentral Rooms in a Box (RiaB) is a packaged hardware solution that has been tested against RingCentral Rooms for the best user experience. It eliminates the guesswork involved with what to choose and provides agnostic architecture for multiple platforms.

RingCentral Meetings is a Cloud Video Conferencing service that unifies HD video conferencing, mobility, and web meetings together as a free cloud service. RingCentral Meetings gives you the power to video conference and web share, as part of your complete business communications solution. Hold face-to-face meetings in high definition and share your desktop or documents with anyone, anytime, anywhere.

2. Can I purchase RingCentral Rooms as a stand-alone service?

RingCentral Rooms is an add-on service for a RingCentral Office subscription with RingCentral Meetings or an Essentials / Advanced tier RingCentral Meetings Account.

You can purchase RingCentral Rooms as a stand-alone service. However, it will need a Rooms License, a User assigned as a Super Admin with Limited Extension. 

3. Do I need to purchase any proprietary hardware in order to work with RingCentral Rooms?

RingCentral Rooms can work with off-the-shelf hardware that you prefer. You can utilize and configure your current phone and conferencing equipment with RingCentral Rooms. See System requirements for RingCentral Rooms to know the compatible hardware.

RingCentral provides Rooms in a Box, that is an out-of-the-box solution from Professional Services™ that delivers hardware and services to transform any meeting space to a one-touch, video-enriched conference room. Rooms in a Box is pre-tested, and pre-engineered with recommended Kit Solutions. Our authorized video conferencing experts provide the expertise and experience you need from hardware selection and delivery to on-site implementation and training to suit your communications needs. A dedicated project manager will also ensure all hardware and services are delivered and fulfilled from the beginning to the end of each project.
 

4. Does RingCentral Rooms use the same Network port as RingCentral Meetings?

Yes. 
 

5. Does RingCentral Rooms use more bandwidth than RingCentral Meetings?

No, RingCentral Rooms uses the same bandwidth as any other RingCentral Meetings client. See RingCentral Rooms - System Requirements for Bandwidth.
 

6. Will the number of people per meeting be changed if I add RingCentral Rooms?

No, it will not change. When joining a meeting from a RingCentral Room, it only will be counted just as one (1) participant, no matter how many participants join in a RingCentral Room.
 

7. Is there any limitation for RingCentral Rooms to be used in certain size of conference rooms?

No. RingCentral Rooms is ideal for any size of conference rooms – small, medium or large conference rooms – to meet your office needs.
 

8. How can I make my RingCentral Rooms secure?

You can make your RingCentral Rooms secure by giving logins to Users with User Admin, Phone System AdminSuper Admin and Custom roles ONLY. Existing Users who are previously logged in but NOT assigned with the specific role, will be automatically logged out on future RingCentral Rooms updates.

Users who need to log in to RingCentral Rooms may need to contact their Administrators to assign them with the specified role. Administrators need to ensure the assigned Users are assigned with the specific role. See User Roles and Permissions to learn how to assign specific roles to Users.
 

9. How can I purchase RingCentral Rooms licenses?

RingCentral Rooms licenses can be purchased directly from an online account. See the instructions on how to purchase RingCentral Rooms.
 

10. Is there any limitation on how many RingCentral Rooms license I can purchase?

You can only purchase 50 licenses in bulk at once. However, you can repeat the purchase process if you need more than 50 RingCentral Rooms licenses for your company.
 

11. How do I control a meeting with RingCentral Rooms?

RingCentral Rooms use an iPad as a meeting console to control your equipment in a conference room, join or start a RingCentral Meeting, and share content during a meeting. See RingCentral Rooms - iPad Controller Overview to learn more.
 

12. How do I start a RingCentral Meeting from RingCentral Rooms?

There are two (2) ways to join a meeting. 

i. You can start a meeting by tapping on the Meet Now icon. The meeting will start immediately. Once you are in a meeting, you can invite any attendees with an email invitation.

ii. If you have scheduled a calendar event for this conference room and included RingCentral Meetings event information (either by using the RingCentral Meetings app or RingCentral Meetings Outlook Plug-in) then your meeting will be displayed on the RingCentral Room' iPad console. You can tap on the Meeting List, select your meeting and then tap to Join from the iPad.  

NOTE: This requires the RingCentral Room to have been configured with Exchange/Office 365 or Google Service Account integration.
 

13. How do I join a RingCentral Meeting from RingCentral Rooms?

If the meeting is scheduled with a specific conference room, you can easily tap Start Meeting to join a scheduled meeting. You can also join a meeting by entering a Meeting ID from the iPad console.
 

14. How do I share screens in RingCentral Rooms?

You can share screens in RingCentral Rooms with the following options:

RingCentral Rooms - Proximity Sharing
RingCentral Rooms - Screen Share Using Airplay Mirroring

15. How do I record videos with RingCentral Rooms?

RingCentral Rooms does not have the option yet to record videos for the conference. This feature is only available for RingCentral Meetings, which can enabled by the Host.

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