04/08/19 20:04 PM  

Presence - User: Configure Settings | RingCentral

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SummaryPresence enables you to detect the phone status of your colleagues and display on your desk phones. Presence-capable phones have status indicator lights which allow the Admins and Users assigned with administrative permission to see who is available, busy, or on hold. Users can share their Presence status – available, busy, or on hold – with your Admins, QAs, supervisors, or managers.
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Presence - User: Configure Settings

Enabling Presence on your extension

1. Log in to your RingCentral Online Account.

2. Go to Settings > Phones & Numbers > Phones > Presence > Permissions.

3. Select On next to Allow other users to see my Presence status.


Allow your extension to be monitored by others

1. Log into your RingCentral Online account

2. Go to Settings > Phones & Numbers Phones > Presence.

3. Under Permissions, enable Allow other users to see my Presence status by clicking the On radio button, then click Save

Assigning Users who can answer calls when you are unavailable

Specify the Users who can pick up your incoming calls when you are unavailable to take calls. You can search for Users or use the filter to easily find specific Users. If you have a large organization, finding Users is easier by using both the search box and the filter.

Find Users using the Search box 
Type the user's name, then press Enter or click the magnifying glass. Select the User by ticking the box beside their name, then click Save.

magnifying glass search

Filter Users by Department
Click the drop-down box beside the Search box, then select the User's department.

User-added image
To select all Users, check the box beside Name, then click Save.


Select users to display on your phone

1. Log into your RingCentral Online account

2. Settings > Phones & Numbers > Phones > Presence.

3. Under Appearance, select the users you would like to display on your desk phone and softphone by clicking on Select a User, then click Save. You may click Preview on my phones to test how the users will appear on your phone.

OPTIONAL: You may enable the following options: 

• Ring my phone when any user I am monitoring rings - This is to notify you that the phone of the user you are monitoring is ringing.

• Enable me to pick up a monitored line on hold - If you intend to answer calls on behalf of the user you are monitoring, you need the other users to give you permission to answer their calls via their Presence permission settings.

NOTE: After clicking on Save, a pop-up will appear notifying you that your phone will restart to reflect the changes. Click Yes. These settings apply on your RingCentral Phone Desktop and all desk phones associated with your extension. Check the list of Presence-capable phones for more information.



See Also

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