The Connecting Message
feature allows you to set the recorded message that callers should hear to let them know the call will now be transferred to a particular extension.NOTE:
Administrators should log in to the RingCentral Online account
then go to My Extension
in order to configure his User Greeting. Check User: Set up User Greeting
for directions. IMPORTANT:
Only Super Admins
, User Admins
, and Users with User Admin access can set up an extension's User Greeting. See User Roles and Permissions
for more information.
The Administrator should log in to the RingCentral Online account
and go to the Users
section on the Admin Portal
Follow the steps below to learn how you can enable or disable and set up an extension's Connecting Message
settings on the RingCentral Online account.
On the User list
> Users With Extensions
tab, click the User.
Click Screening, Greeting, & Hold Music
Click User Hours
or After Hours
below Connecting Message
if you need to disable Connecting Message
Select how you prefer to customize the User Greeting, then follow the instructions.
Preview the customized Connecting Message by using the following buttons:
• Click Play
to listen to the custom recording.
• Click Re-record
to change or replace the custom recording.